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	<title>mfmoline</title>
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		<title>mfmoline</title>
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		<item>
		<title>Telecoms Package &#8211; Hey EU, get off of my Cloud</title>
		<link>http://mfmoline.wordpress.com/2009/03/28/telecoms-package/</link>
		<comments>http://mfmoline.wordpress.com/2009/03/28/telecoms-package/#comments</comments>
		<pubDate>Sat, 28 Mar 2009 21:49:24 +0000</pubDate>
		<dc:creator>mfmoline</dc:creator>
				<category><![CDATA[EU Telecoms Package]]></category>
		<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[Deep packet inspection]]></category>
		<category><![CDATA[EU]]></category>
		<category><![CDATA[European Parliament]]></category>
		<category><![CDATA[Telecoms Package]]></category>

		<guid isPermaLink="false">http://mfmoline.wordpress.com/?p=104</guid>
		<description><![CDATA[The European Parliament is about to pass a package with amendments. The package, although labelled as “Telecoms” includes some aspects that may limit internet free access. If approved, countries will create laws to enforce it. This translates into measures from &#8230; <a href="http://mfmoline.wordpress.com/2009/03/28/telecoms-package/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=mfmoline.wordpress.com&amp;blog=5990532&amp;post=104&amp;subd=mfmoline&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<title>Why Sainsbury’s Doesn’t “Get It”</title>
		<link>http://mfmoline.wordpress.com/2009/03/28/why-sainsbury%e2%80%99s-doesn%e2%80%99t-get-it/</link>
		<comments>http://mfmoline.wordpress.com/2009/03/28/why-sainsbury%e2%80%99s-doesn%e2%80%99t-get-it/#comments</comments>
		<pubDate>Sat, 28 Mar 2009 18:36:15 +0000</pubDate>
		<dc:creator>mfmoline</dc:creator>
				<category><![CDATA[CRM]]></category>
		<category><![CDATA[Multi-channel]]></category>
		<category><![CDATA[VRM]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[e-commerce]]></category>

		<guid isPermaLink="false">http://mfmoline.wordpress.com/?p=81</guid>
		<description><![CDATA[I am a fan of online purchasing for groceries. It saves me time, allows me to do it at any time and I don’t think there is any difference between the produce I’d get if I went there myself. Given &#8230; <a href="http://mfmoline.wordpress.com/2009/03/28/why-sainsbury%e2%80%99s-doesn%e2%80%99t-get-it/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=mfmoline.wordpress.com&amp;blog=5990532&amp;post=81&amp;subd=mfmoline&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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		<title>Customer Relationships that Create Value</title>
		<link>http://mfmoline.wordpress.com/2009/02/23/customer-relationships-that-create-value/</link>
		<comments>http://mfmoline.wordpress.com/2009/02/23/customer-relationships-that-create-value/#comments</comments>
		<pubDate>Mon, 23 Feb 2009 23:50:43 +0000</pubDate>
		<dc:creator>mfmoline</dc:creator>
				<category><![CDATA[CRM]]></category>
		<category><![CDATA[Toastmasters]]></category>

		<guid isPermaLink="false">http://mfmoline.wordpress.com/?p=75</guid>
		<description><![CDATA[I was giving a presentation today about CRM and the problems that businesses encounter when using it. Although I had a clear idea of the message I needed to deliver and the examples I wanted to use, I was struggling to &#8230; <a href="http://mfmoline.wordpress.com/2009/02/23/customer-relationships-that-create-value/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=mfmoline.wordpress.com&amp;blog=5990532&amp;post=75&amp;subd=mfmoline&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>3</slash:comments>
	
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		<title>What I don&#8217;t get about CRM</title>
		<link>http://mfmoline.wordpress.com/2009/02/16/what-i-dont-get-about-crm/</link>
		<comments>http://mfmoline.wordpress.com/2009/02/16/what-i-dont-get-about-crm/#comments</comments>
		<pubDate>Mon, 16 Feb 2009 23:29:02 +0000</pubDate>
		<dc:creator>mfmoline</dc:creator>
				<category><![CDATA[CRM]]></category>
		<category><![CDATA[VRM]]></category>
		<category><![CDATA[Survey]]></category>

		<guid isPermaLink="false">http://mfmoline.wordpress.com/?p=56</guid>
		<description><![CDATA[Having been exposed to various sides of CRM, I still struggle with it. This is not only about usability, but also about the way we understand CRM. Most companies purchase a CRM system to ensure the company keeps customer and &#8230; <a href="http://mfmoline.wordpress.com/2009/02/16/what-i-dont-get-about-crm/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=mfmoline.wordpress.com&amp;blog=5990532&amp;post=56&amp;subd=mfmoline&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>3</slash:comments>
	
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			<media:title type="html">mfmoline</media:title>
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		<title>VRM &#8211; It&#8217;s all about the Customer</title>
		<link>http://mfmoline.wordpress.com/2009/02/07/vrm-and-crm-its-all-about-the-customer/</link>
		<comments>http://mfmoline.wordpress.com/2009/02/07/vrm-and-crm-its-all-about-the-customer/#comments</comments>
		<pubDate>Sat, 07 Feb 2009 22:18:25 +0000</pubDate>
		<dc:creator>mfmoline</dc:creator>
				<category><![CDATA[CRM]]></category>
		<category><![CDATA[Multi-channel]]></category>
		<category><![CDATA[VRM]]></category>
		<category><![CDATA[e-commerce]]></category>
		<category><![CDATA[Mine!]]></category>

		<guid isPermaLink="false">http://mfmoline.wordpress.com/?p=39</guid>
		<description><![CDATA[I had a chat with Adriana Lukas earlier this week, who pointed me to her paper &#8220;A VRM Journey&#8220;. Talking to Adriana is always inspiring and invigorating. This paper collects her thoughts and points the objectives of the Mine! project &#8230; <a href="http://mfmoline.wordpress.com/2009/02/07/vrm-and-crm-its-all-about-the-customer/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=mfmoline.wordpress.com&amp;blog=5990532&amp;post=39&amp;subd=mfmoline&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://mfmoline.wordpress.com/2009/02/07/vrm-and-crm-its-all-about-the-customer/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
	
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			<media:title type="html">mfmoline</media:title>
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		<title>Snow Savings</title>
		<link>http://mfmoline.wordpress.com/2009/02/02/snow-savings/</link>
		<comments>http://mfmoline.wordpress.com/2009/02/02/snow-savings/#comments</comments>
		<pubDate>Mon, 02 Feb 2009 22:29:16 +0000</pubDate>
		<dc:creator>mfmoline</dc:creator>
				<category><![CDATA[UC]]></category>
		<category><![CDATA[Snowfall]]></category>
		<category><![CDATA[Unified Communications]]></category>

		<guid isPermaLink="false">http://mfmoline.wordpress.com/2009/02/02/snow-savings/</guid>
		<description><![CDATA[The South East of the UK has come today to a standstill due to the snowfall. Several of us were wondering how quickly we would be told how much loss this would have been for the economy. Since I do &#8230; <a href="http://mfmoline.wordpress.com/2009/02/02/snow-savings/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=mfmoline.wordpress.com&amp;blog=5990532&amp;post=35&amp;subd=mfmoline&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://mfmoline.wordpress.com/2009/02/02/snow-savings/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
	
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			<media:title type="html">mfmoline</media:title>
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		<title>Unified Communications&#8230; with your customer</title>
		<link>http://mfmoline.wordpress.com/2009/01/25/unified-communications-with-your-customer/</link>
		<comments>http://mfmoline.wordpress.com/2009/01/25/unified-communications-with-your-customer/#comments</comments>
		<pubDate>Sun, 25 Jan 2009 18:20:33 +0000</pubDate>
		<dc:creator>mfmoline</dc:creator>
				<category><![CDATA[Multi-channel]]></category>
		<category><![CDATA[UC]]></category>
		<category><![CDATA[click2call]]></category>
		<category><![CDATA[click2chat]]></category>
		<category><![CDATA[multichannel]]></category>
		<category><![CDATA[Unified Communications]]></category>

		<guid isPermaLink="false">http://mfmoline.wordpress.com/?p=31</guid>
		<description><![CDATA[Many companies are now embracing “multi-channel” for their online strategies: e-commerce has to see each customer as an individual, regardless of the channel they use to contact the company, from telephone to web, to email. There are several technologies that &#8230; <a href="http://mfmoline.wordpress.com/2009/01/25/unified-communications-with-your-customer/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=mfmoline.wordpress.com&amp;blog=5990532&amp;post=31&amp;subd=mfmoline&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>1</slash:comments>
	
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			<media:title type="html">mfmoline</media:title>
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		<title>UC and Mobile</title>
		<link>http://mfmoline.wordpress.com/2009/01/18/uc-and-mobile/</link>
		<comments>http://mfmoline.wordpress.com/2009/01/18/uc-and-mobile/#comments</comments>
		<pubDate>Sun, 18 Jan 2009 19:11:34 +0000</pubDate>
		<dc:creator>mfmoline</dc:creator>
				<category><![CDATA[Mobile]]></category>
		<category><![CDATA[UC]]></category>
		<category><![CDATA[IM]]></category>
		<category><![CDATA[instant messaging]]></category>
		<category><![CDATA[Palringo]]></category>

		<guid isPermaLink="false">http://mfmoline.wordpress.com/?p=25</guid>
		<description><![CDATA[Given my interest in all things UC, it has taken me a long time to install Palringo, rich IM service. When I finally did, it was a seamless installation, both on mobile and on laptop. The service enables the user &#8230; <a href="http://mfmoline.wordpress.com/2009/01/18/uc-and-mobile/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=mfmoline.wordpress.com&amp;blog=5990532&amp;post=25&amp;subd=mfmoline&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>2</slash:comments>
	
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